Support
Whether you're pre-purchase or already running GapX on your charts, we're happy to help. Pick the channel that fits.
For purchase issues, license questions, or anything sensitive.
support@gapx.app →Discord
Talk to other GapX traders, ask quick questions, share setups.
Join the server →Bug report
Pine error, alert misfire, table glitch — send screenshots if you can.
Report a bug →Common questions
How do I receive GapX after paying?
At Whop checkout you'll enter your TradingView username. Within 60 seconds you'll get a payment receipt by email plus instructions. Access is granted on TradingView's side, so GapX appears in your account under Indicators → Invite-only scripts.
Can I use GapX on multiple charts?
Yes. The license is tied to your TradingView account — apply it to any chart, any symbol, any timeframe.
Will it work on /ES, /NQ, or crypto?
The session input is configurable. The default reference is QQQ on the regular US session, but you can point it at any symbol and any session window.
Does GapX repaint?
No. Gap status is determined at the open and updated bar-by-bar from the live close. The hit-rate counter is based on completed sessions only.
How long until I get a response?
Email: under one business day, usually faster. Discord: typically within hours during US trading hours.
I'm not sure GapX is right for me. Can I ask before buying?
Absolutely — email us. There's also a 30-day money-back guarantee if you change your mind after purchase.
Before you email: include your TradingView username, the symbol and timeframe you're on, and a screenshot if you're reporting a bug. Speeds things up massively.